We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 calendar days of receiving your order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, with all accessories, manuals, and materials included.
- A valid proof of purchase (order number or receipt) is required.
- Items must be returned within 30 calendar days from the date of delivery.
Items Not Eligible for Return
The following categories of items are not eligible for return:
- Items that have been used, damaged, or altered after delivery.
- Items returned without original packaging or missing components.
- Items returned after the 30-day return window has expired.
How to Initiate a Return
To start a return, please email us at info@hobonichitecholife.com with your order number and the reason for your return. Our customer service team will respond within 1–2 business days with a return authorization and instructions. Please do not ship items back to us without first contacting us, as unauthorized returns may not be accepted.
Once your return is approved, please ship the item to the following address:
Hobonichitecholife Returns
9316 South 216th Place
Kent, WA 98031
United States
Return Shipping Costs
Return shipping is free for all eligible returns. We do not charge any restocking fees. If your return is approved, we will provide you with a prepaid return shipping label. For returns due to product quality issues or errors on our part, we will cover all return shipping costs and issue a full refund.
Refund Processing
Once we receive your returned item and verify that it meets the return eligibility requirements, we will process your refund within 1–2 business days. A confirmation email will be sent to you once the refund has been initiated.
Please note that while we process refunds within 1–2 business days, it may take an additional 7–10 business days for the refunded amount to appear on your original payment method, depending on your bank or payment provider’s processing times.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at info@hobonichitecholife.com with photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.
Contact for Returns
For all return-related inquiries:
- Email: info@hobonichitecholife.com
- Phone: +1 206-218-9538
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)