Frequently Asked Questions
Effective Date: September 26, 2026
Welcome to the Hobonichitecholife FAQ page. Below you will find answers to the most common questions about ordering, shipping, returns, payments, and our brand. If you do not find the answer you are looking for, please contact us at info@hobonichitecholife.com or call +1 206-218-9538 during business hours: Monday – Friday, 9:00 AM – 6:00 PM (PT).
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. Payment method icons are displayed in the footer of our website.
Is your checkout secure?
Yes. Our checkout process uses SSL encryption to protect your personal and payment information. Payments are processed through secure, PCI-compliant payment providers. We do not store full payment card numbers on our servers.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at info@hobonichitecholife.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has shipped, it cannot be changed or canceled, but you may return eligible items under our Returns & Refund Policy.
Do I need an account to place an order?
No. You can place an order as a guest. If you choose to create an account, your information will be handled according to our Privacy Policy.
Shipping
Where do you ship?
We currently ship to addresses within the continental United States only. We do not ship internationally at this time.
How much does shipping cost?
Shipping is free on all orders within the continental United States. There are no minimum order requirements.
How long does order processing take?
Orders are typically processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 6:00 PM PT, on weekends, or on holidays will begin processing on the next business day.
How long does delivery take?
Delivery usually takes 3–5 business days after your order has been processed and shipped. Delivery times are estimates provided by our carriers and are not guaranteed.
Which carrier will deliver my order?
We use a network of reputable third-party carriers. The carrier assigned to your shipment is selected based on your delivery location and the most efficient routing available at the time of shipment.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. If you do not receive tracking information within 3 business days of placing your order, please contact us.
Returns & Refunds
What is your return window?
You may return eligible items within 30 calendar days of receiving your order.
What condition must returned items be in?
Items must be unused, in the same condition in which you received them, and returned in their original packaging with all accessories, manuals, and materials included. A valid proof of purchase is required.
Are there any items that cannot be returned?
Yes. Items that have been used, damaged, or altered after delivery, items returned without original packaging, and items returned after the 30-day return window may not be eligible for return. If you have a quality issue, please contact us — we will work with you to resolve it.
How do I start a return?
Email us at info@hobonichitecholife.com with your order number and the reason for your return. Our team will respond within 1–2 business days with a return authorization and instructions. Please do not ship items back without first contacting us.
Who pays for return shipping?
Return shipping is free for eligible returns. We do not charge restocking fees. If your return is approved, we will provide a prepaid return shipping label.
How long does it take to receive my refund?
Once we receive your returned item and verify that it meets the return eligibility requirements, we will process your refund within 1–2 business days. It may then take an additional 7–10 business days for the refunded amount to appear on your original payment method, depending on your bank or payment provider.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery at info@hobonichitecholife.com with photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.
Products & Brand
Are you the official Hobonichi store?
No. Hobonichitecholife is an independent online retailer. We are not Hobonichi Co., Ltd., and we are not the official Hobonichi store. We are not an authorized dealer, distributor, or representative of Hobonichi Co., Ltd. or any other brand.
Are your products genuine?
We are an independent retailer and source products through our own supply channels. We describe the products we sell as accurately as possible. All brand names, product names, and trademarks referenced on our website — including “Hobonichi” and “Hobonichi Techo” — belong to their respective owners. We use these names only to identify and describe the products we offer. If you have questions about a specific item, please contact us before ordering.
Do you have a physical store?
We operate online through hobonichitecholife.com. Our business address in Kent, Washington, is used for correspondence and returns. It is not a retail storefront open to the public.
Are you affiliated with any other brand?
No. Hobonichitecholife is a standalone, independent brand. We have no affiliation, partnership, sponsorship, endorsement, or official connection with Hobonichi Co., Ltd., 1101.com, or any other company, brand, or manufacturer. Any resemblance to other brands is not intended to imply a connection.
Contact Us
How can I reach you?
You can contact us by email or phone:
- Email: info@hobonichitecholife.com
- Phone: +1 206-218-9538
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)
- Address: 9316 South 216th Place, Kent, WA 98031, United States
We typically respond to emails within 1–2 business days. Phone calls are answered live during business hours. Voicemails left outside business hours will be returned on the next business day.
Still have questions?
If your question is not answered here, please review our Shipping Policy, Returns & Refund Policy, Payment Policy, Privacy Policy, Contact Us page, About Us page, and Terms of Service. You can also email us directly — we are happy to help.