Order Processing
All orders placed through hobonichitecholife.com are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 6:00 PM Pacific Time on a business day, or on weekends and holidays, will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Timeframes
We currently ship to addresses within the continental United States only. Delivery typically takes 3–5 business days after your order has been processed and shipped. Please note that delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, or other circumstances beyond our control.
Shipping Costs
Shipping is free on all orders within the United States. There are no minimum order requirements to qualify for free shipping. The price you see at checkout is the total price you pay — no additional shipping charges will be added.
Carriers
We use a network of reputable third-party carriers to deliver your orders. The specific carrier assigned to your shipment will be selected based on your delivery location and the most efficient routing available at the time of shipment. Your tracking confirmation email will include the carrier name and tracking number.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package. If you do not receive tracking information within 3 business days of placing your order, please contact us at info@hobonichitecholife.com.
Undeliverable or Lost Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. If a package is confirmed lost by the carrier, we will initiate a replacement or refund at no cost to you.
Questions?
For any shipping-related inquiries, please contact us at info@hobonichitecholife.com or call +1 206-218-9538 during our business hours: Monday – Friday, 9:00 AM – 6:00 PM (PT).
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 calendar days of receiving your order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging, with all accessories, manuals, and materials included.
- A valid proof of purchase (order number or receipt) is required.
- Items must be returned within 30 calendar days from the date of delivery.
Items Not Eligible for Return
The following categories of items are not eligible for return:
- Items that have been used, damaged, or altered after delivery.
- Items returned without original packaging or missing components.
- Items returned after the 30-day return window has expired.
How to Initiate a Return
To start a return, please email us at info@hobonichitecholife.com with your order number and the reason for your return. Our customer service team will respond within 1–2 business days with a return authorization and instructions. Please do not ship items back to us without first contacting us, as unauthorized returns may not be accepted.
Once your return is approved, please ship the item to the following address:
Hobonichitecholife Returns
9316 South 216th Place
Kent, WA 98031
United States
Return Shipping Costs
Return shipping is free for all eligible returns. We do not charge any restocking fees. If your return is approved, we will provide you with a prepaid return shipping label. For returns due to product quality issues or errors on our part, we will cover all return shipping costs and issue a full refund.
Refund Processing
Once we receive your returned item and verify that it meets the return eligibility requirements, we will process your refund within 1–2 business days. A confirmation email will be sent to you once the refund has been initiated.
Please note that while we process refunds within 1–2 business days, it may take an additional 7–10 business days for the refunded amount to appear on your original payment method, depending on your bank or payment provider’s processing times.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at info@hobonichitecholife.com with photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.
Contact for Returns
For all return-related inquiries:
- Email: info@hobonichitecholife.com
- Phone: +1 206-218-9538
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PT)